Your Seyon account

Saved memories

Review and correct what Seyon has saved about you. Deleting saved memories doesn’t erase your messages, delete your account, or cancel a subscription. Seyon may remember information you share again in future messages.

Photo and screenshot descriptions are labeled separately and can be expanded. Source message shows when Seyon received the message linked to the current memory. Memory entry created shows when the entry was originally created; correcting or updating it keeps that original date. Neither date tells you when a photo was taken.

Clearing saved memories also clears saved video observations. It keeps your preferences, reminders, and conversation history.

Saved video observations

Review, correct, or delete retained video analysis. These are saved observations, not a playable video. Your corrections are customer-provided and do not extend the expiry. Video observations are not included in support approvals.

Support access

For help with saved memories, select up to ten memories above and choose a support worker. Your approval lets that person view only the selected memory summaries for one hour. It does not give access to your messages, original media, billing, or account changes.

You can revoke approval to stop future views. Information already viewed cannot be taken back. Administrator access through hosting and messaging providers is separate; see our privacy policy.

Change your texting number

You must still control your current number. Text /account from it for a fresh sign-in before starting. Your new number must be able to text Seyon and cannot already have a Seyon account. Accounts and private histories will not be merged.

If you lost access to the old number, recover that number through your carrier first. Support cannot unlock private data using only your name, an invoice, or the old number.

Changing your number preserves your account, memories, and billing. Existing sign-in links and support approvals are revoked. The old number cannot return to this account. Messages already accepted for delivery may still arrive.

Your data

Download your stored messages, memories, messaging preferences and consent, reminders, billing status, support approvals and view history, retained video observations, and generated files still available. Original photos and videos, external provider records, backups, and private access links aren’t included.

This JSON file contains private conversation text. Save it somewhere private. Generated files are included as base64 data. If your sign-in has expired, text /account to Seyon for a new link.

Delete your account

This permanently removes your stored account, messages, memories, preferences, reminders, video observations, generated files, and sign-in access. If you have billing, it also closes your billing customer and ends any subscriptions immediately. It does not request a refund or remove copies on your phone. Messages already sent or in delivery may still arrive.

Messaging-provider records, billing history, and backups have separate retention. A minimal hashed messaging identifier is kept to prevent delayed messages from recreating your account. Returning requires a new account setup with Tell Seyon.

Download your data first if you want to keep a copy.